Careers at Urbanest
Customer Leasing Assistant

Employment Type:
FP - Full-Time Permanent  
Leasing South

We specialise in developing and operating purpose-built student accommodation that provides so much more than a place to stay! A people-first culture shapes our vibrant, welcoming and enriching student communities, specifically designed for today’s student preferences. With a passion for excellence and a can-do attitude our team is made of so much more, striving every day to support our residents through their time with Urbanest.

Urbanest is looking for a motivated, passionate and energetic individual to join our Melbourne team as a Customer Leasing Assistant. Reporting to the Sales and Leasing Manager, you will add your own personality to each call to engage, build rapport and retain customers by understanding their needs. You will work closely with the Sales and Operations teams to achieve targets through effective enquiry management and growth of our agent network.

Key Responsibilities

  • Engage and understand the needs of customers and deliver exceptional customer experience over inbound and outbound calls
  • Maintain and develop stakeholder relationships with agents, commercial and educational partners
  • Provide support in delivering property leasing plans in line with the sales strategy
  • Ensure awareness of all advertising campaigns and focus leasing activity accordingly
  • Attend open days, expos, and trade events as a representative of Urbanest
  • Support the Sales Manager and Operations team with any other tasks as required

 Essential Criteria

  • Previous sales experience working in a contact /call centre environment is desirable
  • Previous customer service and administration experience
  • Goal orientated with the ability to achieve set targets
  • Ability to work autonomously and in a team environment
  • Impeccable communication skills, both written and verbal
  • Proficient in Microsoft Office applications
  • Working a rotating roster, weekends may be needed


  • Generous 25 days of annual leave
  • Participation in the annual company bonus scheme
  • Structured job specific training to support you in your daily responsibilities
  • Amazing team to work with
  • Managers who will support you in achieving your performance goals

If you have the experience and passion for the role described, we would love to hear from you! Click “Apply” and submit your cover letter and current resume.

Please note that all job positions in Urbanest are subject to a criminal history check along with a “Working with Children” check.

All urbanest staff have a responsibility to understand the important and specific role they play individually and collectively to ensure the well-being and safety of all children and young people is at the forefront of all they do and every decision they make.