Careers at Urbanest
Customer Leasing Assistants (Full Time and Part Time)

Employment Type:
FP - Full-Time Permanent  

We specialise in developing and operating purpose-built student accommodation that provides so much more than a place to stay! A people-first culture shapes our vibrant, welcoming and enriching student communities, specifically designed for today’s student preferences. With a passion for excellence and a can-do attitude our team is made of so much more, striving every day to support our residents through their time with Urbanest.

Urbanest is looking for motivated, passionate and energetic individuals to join our Melbourne team as Customer Leasing Assistants. The main purpose of the role will be to work with the Sales and Operations teams to achieve occupancy targets through effective enquiry management and growth of our agent network.

To be successful in joining the team, you will be able to demonstrate our company values of Passion, Positivity, Integrity and Support.

Key Responsibilities

  • Support the Sales and Leasing Manager in delivering property leasing plans
  • Listen and understand the needs of prospective customers and deliver a high level of customer service at all times
  • Demonstrate excellent product knowledge and brand awareness
  • Provide tracking/reporting to the Sales Manager as required
  • Ensure awareness of all promotional activity/advertising campaigns and focus leasing activity accordingly
  • Maintain and develop key stakeholder relationships including agents, commercial and educational partners
  • Attend open days, expos, and trade events as a representative of Urbanest
  • Support the Sales Manager and operations team with any other tasks as required

Essential Criteria

  • Previous customer service and administration experience
  • Previous leasing experience ideally within the hospitality or property industry
  • Proficient in Microsoft Office applications
  • Impeccable communication skills, both written and verbal
  • Enthusiastic and team focused with a dedication to delivering outstanding customer service


  • Generous 25 days of annual leave
  • Participation in the annual company bonus scheme
  • Structured job specific training to support you in your daily responsibilities
  • Amazing team to work with
  • Managers who will support you in achieving your performance goals

Please note that all job positions in Urbanest are subject to a criminal history check along with a “Working with Children” check.

All urbanest staff have a responsibility to understand the important and specific role they play individually and collectively to ensure the well being and safety of all children and young people is at the forefront of all they do and every decision they make.